British Gas My Account: Login, Register, Payments & App

British Gas customers who manage their account online spend less time on routine tasks and gain full control over billing, meter readings, and payments without calling anyone. The portal at britishgas.co.uk/identity/ handles everything from one place, and the companion app brings those same tools to your phone. Here is what you need to know to log in, register, and get the most out of your account.

Official Login URL: britishgas.co.uk/identity/ ·
Account Features: View bills, submit meter readings, manage payments ·
Business Login: britishgas.co.uk/business/your-account/login ·
Help Page: Accessing Your Account

Key account details at a glance:

How do I log in to British Gas my account?

Finding the login page

Residential customers access their accounts through the British Gas Identity Login portal. Once signed in, you can view bills, submit meter readings, make payments, and book engineers. The interface unifies all these functions so you do not need to visit multiple pages.

Business customers use a separate login portal at britishgas.co.uk/business/your-account/login. Business accounts whose numbers start with BGB, 60, or 67 can access a refreshed account interface using their existing login details. The British Gas Business Login page confirms this “fresh look” account is available for qualifying business customers.

Troubleshooting login issues

If you cannot remember your password, use the password reset function on the login page. For persistent issues, contact British Gas support through the account access help page. Some users report that biometric login on the app can cause confusion; disabling biometrics in your phone settings and using your standard password may resolve access problems.

How do I register for British Gas my account?

Registration steps

To create a residential account, visit britishgas.co.uk/my-account.html. The registration process requires your account number and other details from a recent bill. Once registered, you gain access to meter readings, engineer bookings, and rewards tracking from a single dashboard.

Business registration requires more specific information. According to British Gas Business Register, you need your account number, site postcode, phone number, and an email address from a recent bill. New business customers who do not yet have a bill can use the account number and site postcode from their welcome letter.

Required information

• Your British Gas account number (found on any bill)
• Site postcode associated with the account
• A valid phone number
• An email address
• For business accounts: account number starting with BGB, 60, or 67

After registration, business accounts support adding multiple users via the “Manage users” option. You can also add missing accounts through “Manage” then “Add energy accounts” using the account number and postcode.

How do I make payments with British Gas my account?

Payment options

Online payments are available through the British Gas Paying Bills portal. You can pay using a debit or credit card after logging in at britishgas.co.uk/identity/. The service supports Apple Pay and Google Pay for faster checkout. The same payment methods work through the British Gas app on iPhone and Android.

Prepayment customers can top up their meters online through the app or web portal. Account balance updates after payments, credits, or billing, which occurs either monthly or quarterly.

Managing Direct Debits

Setting up or modifying Direct Debit arrangements is straightforward once logged in. Navigate to the payments section to configure your preferred date and amount. According to British Gas Account Access, the online account handles viewing bills, managing Direct Debits, submitting readings, and topping up prepay meters all from one place.

How do I use the British Gas my account app?

Downloading the app

The British Gas app is available for iPhone through the Apple App Store and for Android through the Google Play Store. You can also find the download link at britishgas.co.uk/download-app.html. The app lets you manage meter readings, bills, payments, and tariffs from your mobile device.

App features

• Pay bills and view statements and payment history
• Set up or adjust Direct Debit arrangements
• Check your current tariff
• Submit meter readings
• Book repairs, boiler services, and engineer appointments
• Top up prepayment meters
• Track energy usage with smart meters (half-hourly readings)
• Access PeakSave event savings and smart meter appointments
• Manage HomeCare services
• Use fingerprint and face unlock for quick access
• Switch between light and dark mode

The app also supports biometric login. Both fingerprint and face unlock are supported, as confirmed by the Google Play – British Gas listing. Some users have reported biometric access issues; if you encounter problems, disabling biometrics and using your standard password typically resolves the issue. To view both gas and electric accounts, you may need to exit and re-enter the app for the second account.

What is the British Gas my account phone number?

Contact options

For general account enquiries, British Gas provides support through their website. The Accessing Your Account help page covers most common questions about login, registration, and account features. For specific app issues, you can reach support via email at App_Support@britishgas.co.uk. When contacting support, have your account number and address ready to speed up verification.

Account support

If you need help with account access, start with the online resources before calling. Most issues — from password resets to billing questions — have step-by-step guides on the British Gas help portal. The support team can assist with complex cases like moving home, transferring service, or managing multiple accounts.

Moving home with your British Gas account

When moving, notify British Gas with your new address and the dates you will be at the property to transfer supply. Read the meters on your move-out day and provide the readings to your supplier to avoid billing errors, as explained in the British Gas New Home Guide. For new builds or rentals where supply details are unknown, get supplier information from the developer, landlord, or an “Occupier” letter.

“Take charge of your energy and HomeCare with a range of helpful features — so you can manage your account anytime, anywhere.”

British Gas (Official App Description)

“Our app has a fresh new look and an even better experience.”

British Gas (YouTube Video Narrator)

“You can use Google Pay just now if you login at https://www.britishgas.co.uk/identity/ Kind regards, Paul”

Paul (British Gas Support Representative)

British Gas provides everything most customers need through its online portal and app — from bill payments to meter readings to engineer bookings. The main limitation is the extra step required to switch between gas and electric accounts in the app, which can frustrate customers who manage both fuels separately. For UK households, the platform covers the essential tasks efficiently, and the availability of prepayment top-ups, biometric login, and smart meter integration puts it on par with comparable services from other major energy suppliers.

Related reading: British Gas My Account · British Gas login

Frequently asked questions